86bet's Privacy Policy
Your personal information is very important to us. In this policy, we clearly explain how your information is collected, stored, and used.
Introduction & Scope
This privacy policy applies to all users of the 86bet platform. When you use our website, register an account, or use any of our services, you consent to the terms of this policy. We take the highest level of care when it comes to protecting the data of users in Bangladesh, and we keep your information secure through SSL encryption technology.
86bet believes that user privacy is a fundamental right. We have therefore established this policy so that you can know with complete transparency what information is collected about you, why it is collected, and how it is used and stored. By continuing to use our services, you will be considered to have agreed to this policy.
Section 1 — Data Collection
1.1 Information You Provide Directly
When you open an account on 86bet, log in, or use our services, you voluntarily provide certain information. This may include:
- Full name, date of birth, and national ID number
- Email address and mobile number
- Residential address
- Payment method details (bKash, Nagad, Rocket, Upay, or bank transfer account details)
- Information provided during customer service interactions
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically, which helps improve service quality and ensure security:
- IP address and device type
- Browser version and operating system
- Login time and session information
- Activity history within the platform (gaming records, transaction details)
- Information from cookies and similar tracking technologies
1.3 Information Received from Third Parties
In some cases, we may receive information from third-party services for the purpose of verification and fraud prevention. This information is used only for lawful purposes and is never shared with unauthorised parties.
Section 2 — Purpose of Data Use
2.1 Service Operation and Improvement
The information you provide is primarily used to operate 86bet's services, manage your account, and process transactions. This includes:
- Account verification and identity confirmation
- Processing deposit and withdrawal transactions
- Identifying and resolving technical issues on the platform
- Personalising your gaming experience
- Developing new features and services
2.2 Security and Fraud Prevention
We use your information to ensure the security of your account and funds. This information is essential for detecting unusual activity, preventing unauthorised access, and combating financial fraud. 86bet always maintains a fair play policy.
2.3 Communication and Customer Service
We use your contact information to send important account notifications, transaction confirmations, security alerts, and customer service responses. If you contact us via 24/7 live chat or at [email protected], the relevant information is stored.
2.4 Ensuring Responsible Gaming
As part of player protection, we may monitor gaming activity. This allows us to ensure that no user is experiencing harmful behaviour, and to provide responsible gaming support where needed.
Section 3 — Data Sharing and Disclosure
3.1 Data Disclosure Policy
86bet never sells, rents, or shares your personal information with third parties for commercial purposes. Information may be disclosed only in the following limited circumstances:
- Service Provider Partners: Authorised partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer) and technical infrastructure — only with the necessary information and under strict confidentiality agreements.
- Legal Obligations: When a valid order is received from a competent court or authority.
- Security Threats: When necessary to prevent fraud, money laundering, or other illegal activity.
- With Your Consent: When you have given specific permission.
3.2 International Data Transfers
For technical service requirements, your information may be transferred to servers stored outside Bangladesh. In such cases, we ensure that all relevant parties comply with appropriate data protection standards and that your information remains protected at all times.
Section 4 — Cookies and Tracking
4.1 Use of Cookies
The 86bet website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience. We use the following types of cookies:
- Essential Cookies: Required for the core functionality of the platform — without these, the service will not work.
- Functional Cookies: Remember your preferences and language settings.
- Analytics Cookies: Collect anonymous usage statistics to improve service quality.
4.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to stop working properly.
Section 5 — Data Retention and Security
5.1 Security Measures
86bet uses industry-standard security technology to protect your information. Our security framework includes:
- SSL encryption — for all data transfers
- Encrypted database storage
- Two-factor authentication support
- Regular security audits
- Strict access control policies — only authorised staff can view your information
5.2 Data Retention Period
We retain your information only for as long as it is needed to provide services or fulfil legal obligations. Even after an account is closed, certain information may be retained for a defined period for legal reasons.
After the defined period expires, your personal information is securely deleted or anonymised.
Section 6 — Your Rights
Every user registered with 86bet has the following rights regarding their personal information:
6.1 Right to Access
You may request a copy of the information we hold about you at any time. We will provide it to you within a reasonable timeframe.
6.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. Keeping accurate information ensures the quality of our service.
6.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, this request may not be fully fulfillable where legal obligations or ongoing disputes are involved.
6.4 Right to Object to Processing
You may object to the processing of your information for specific purposes. For marketing communications, you may withdraw your consent at any time.
6.5 How to Exercise Your Rights
To exercise any of the above rights, contact us at [email protected] or via 24/7 live chat. We will verify your request and take appropriate action.
Section 7 — Protection of Minors
86bet strictly does not provide services to anyone under the age of 21. We do not knowingly collect any information from minors. If someone opens an account by mistake and it is later found that they are under 21, the relevant account will be closed immediately and all collected information will be deleted.
Our services are for those aged 21 and above only. Age verification is an essential part of our registration process.
Section 8 — Policy Changes
8.1 Right to Update
86bet reserves the right to update this privacy policy from time to time. This policy may change due to changes in services, the addition of new technology, or legal requirements.
8.2 Notice of Changes
If any significant changes are made to the privacy policy, we will send a notification to your registered email or on the platform. Continuing to use the service after a policy change will be considered agreement to the new policy. We therefore recommend reviewing this page regularly.
Section 9 — Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team will review your request and respond as soon as possible.
Live Chat Support: 24 hours, 7 days a week
Email: [email protected]
Support is provided in both Bengali and English.
This privacy policy applies to all services on the 86bet platform. For more information, please read our Terms and Conditions and Responsible Gaming pages.